We want you to be completely satisfied with your purchase from Jevahir Jewellery. If for any reason you are not happy with your order, we offer a hassle-free refund and return policy for our products within 07 days of purchase. Please review the following guidelines:

1. Eligibility:

• To be eligible for a refund or return, items must be in their original condition, unworn, undamaged, and in their original packaging.
• Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.

2. Initiate Return:

• To initiate a return, please contact our customer service team at [contact email] within 07 days of receiving your order. Provide your order number and details of the item(s) you wish to return.

3. Return Process:

• Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.
• You will be responsible for shipping costs associated with returning the item(s), unless the return is due to an error on our part or the item is defective or damaged upon receipt.

4. Inspection & Refund:

• Upon receiving the returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
• Once approved, we will process your refund to the original method of payment within [number] business days. Please note that shipping fees are non-refundable.

5. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to arrange a replacement or refund as quickly as possible.

7. Non-Returnable Items:

• Final sale items, gift cards, and clearance items are not eligible for return or refund.

Please note that our refund and return policy applies only to purchases made directly through our website. If you have any questions or concerns about our policy, please don’t hesitate to contact us.